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Appl Spec/Interm/Call Back - CAST

Date: Jun 12, 2019

Location: Charlotte, NC, US, 28204

Company: Atrium Health

Job Req ID: 198114

Position Number: 00129901

Employment Type: Full Time

Shift: Day

Shift Details: M-F, 1st Shift

Standard Hours: 40.00

Department Name: IAS CAST Team

Location: CHS Corporate Operations

Location Details:  801 S McDowell

Carolinas HealthCare System is Atrium Health. Our mission remains the same: to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit



Job Summary
Formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. Prepares detailed specifications from which programs will be written.


Additional Essential Functions:

  • Oversees ongoing provider educational and support activities with the electronic medical record system.
  • Provides coaching and support to providers to ensure efficient use of the EMR and adoption of new technologies.
  • Provides enhanced customer support through troubleshooting, research and training opportunities.
  • Provides customer relationship management with providers and key facility administration for department business needs.
  • Promotes Canopy adoption and use of the system through monitoring metrics and Cerner efficiency data.
  • Provides on-site support in person via rounding through the facilities and via telephone. Remains up to date and proficient on system enhancements through knowledge sharing, detailed training and technical documentation.
  • Onboards new acute and ED providers through classroom facilitation to the EMR and with new applications.
  • Performs as a business analyst to help design system enhancements. Oversees the submission process for new technology requests from physicians and clinicians.
  • Creates Canopy Communications for education on new technology.
  • Develops PowerPoint presentations and works with Microsoft Office solutions Word, Excel, SharePoint, OneNote and Outlook.


Essential Functions

  • Designs, codes, tests, debugs, documents, and maintains those programs.
  • Manages projects in all aspects of information systems lifecycle (info planning, business requirements definition, implementation, productions support). Communicates and manages project scope.
  • Coordinates with multiple vendors. Competent to work on most phases of applications systems analysis and programming activities, but requires instruction and guidance in other phases.
  • Creates business process for chosen packaged systems. Configures packaged systems.
  • Ensures all user requests are received in writing and properly evaluated. Responds to request in a timely manner.
  • Guarantees efficient and effective completion of project assignments in accordance with standard procedures.
  • Assists in the resolution of issues regarding projects being worked on and develops recommendations for those issues.
  • Assists in work plan development and management.


Physical Requirements
Work is subject to high-level visibility through verbal and written communications with senior hospital management, associated project deadlines, personnel evaluation, and counseling. Must be available for on-call support on a regular basis. Must be able to lift objects that weigh up to 35 lbs. Due to project requirements, overtime will be required, as needed.


Additional Training and Certifications:

  • Bachelor’s degree in a clinical role or minimum of 5 year’s healthcare industry experience preferred.
  • Experience with EMR systems such as Cerner Millennium EMR required.
  • Clinical workflow experience preferred.


Education, Experience and Certifications
High School Diploma or GED required; Bachelors Degree in Computer Science, Business Administration or related job field preferred. Experience in Microsoft Office, databases, Software Development packages, programming languages, SQR, Crystal, Unix and AIX. Experience in an educational background should have Information Systems or Business-Related internships or Part-time employment experiences. Two years work experience with IS Technology preferred. Health care industry experience preferred.





At Atrium Health, formerly Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.


As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.


Posting Notes: Not Applicable

Carolinas HealthCare System is an EOE/AA Employer

Nearest Major Market: Charlotte

Job Segment: Medical, Information Systems, Computer Science, Business Analyst, Healthcare, Technology, Research