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Community Health Worker - Full Time

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Job ID: 130
Charlotte, NC, United States
Date Posted: Jan 16, 2021

Overview

Job Summary

Serves as a key member of the healthcare team and is a primary resource for assisting community members in navigating the broad care system. Provides information about healthy behaviors and uses various approaches to support community members in reducing health-related risk behaviors in culturally competent ways that communities will understand and accept. Recognizes the importance of addressing the social determinants of health in guiding, supporting and assisting community members to live healthier lives. With guidance from healthcare leadership, works closely with medical providers, primary care teams, faith communities and social services agencies to provide short term care coordination and connection to resources and support to improve health and well-being through education and provision of care coordination.

 

Essential Functions

  • Engages a population of socially vulnerable community members in their care, assisting them through the process of working towards better health by providing support, encouragement, and education in person, by telephone, and via electronic means.
  • Engages individuals to maximize strengths to achieve health, social, and personal goals
  • Applies critical thinking and problem-solving skills when building trust and rapport with community members.
  • Builds relationships with respect to diversity, using active listening, casual counseling and encouragement.
  • Demonstrates and practices skills necessary to carry out effective home visits and/or community events with respect to personal safety, safety of client, professional boundaries, and time/conflict management
  • Identifies the elements of healthy lifestyle behaviors and understands the importance of self-management.
  •  Educates community members on self-management of health conditions and supports patients in developing healthier habits and proper use of the emergency room and providing information for alternatives
  • Based on the community member’s readiness to change, provide customized, evidence-based patient education and self-management support tools in a variety
  • of areas including but not limited to weight management and exercise, tobacco cessation, stress reduction
  • Coordinates and documents including comprehensive tracking of community members' compliance in relation to care plan objectives, non-clinical assessments, client encounters, service plans and outcomes achieved in an effective manner.
  • Assists community members in understanding care plans and instructions.
  • Motivates community members to be active and engaged participants in their health and overall wellbeing.
  • Assists community members in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and /or social services.
  • Follows up with community members and providers regarding health/social services plans.
  • Facilitates access to community resources, including locating housing, food, clothing, prenatal classes, parenting, and providers to teach life skills, and relevant mental health services.
  • Builds and maintains positive working relationships with the community members, providers, case managers, agency representatives, supervisors and office staff, from diverse cultural and socio-economic backgrounds.
  • Works to reduce cultural and socio-economic barriers between community members and institutions.

Physical Requirements
Work in a variety of environments; an office environment, a community member’s home environment and/or hospital/school/community agency or settings. Exposure to a medical setting and household conditions as well as communicable diseases could occur. Significant traveling or driving may be required, as well as sitting for moderate periods of time. There is occasional lifting of 20-30 pounds necessary to complete a task. Time will be spent tracking and contacting community members and community referral agencies; meeting face-to-face with clients in their home environment, hospital, clinic, school, etc. Frequent changes are expected on a daily basis; therefore, flexibility and adaptability are essential. Evening and weekend work may periodically be required


Education, Experience and Certifications
High School Diploma or GED required. Bachelor’s degree in a relevant human service field preferred. Possesses knowledge of the community and population for related program. Ability to work effectively with a wide range of constituencies in a diverse community and work as a strong team member. Must have strong interpersonal skills and good communication and literacy skills (in person, telephonically and written) and demonstrate the ability to develop rapport as an active member of the care management team. Must have computer skills sufficient to document in an electronic medical record. Valid NC driver’s license required, excellent driving record and have reliable
transportation. Ability to collaboratively plan, prioritize, implement, and evaluate individual community members’ plans. Knowledge of and ability to coordinate with community partners including agencies, churches and providers on behalf of population served. Autonomous performance, high motivation to work with underserved community members and the ability and willingness to stand up for individuals within the community who may be disenfranchised or unable to advocate for themselves are critical qualities.

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